Our FAQ

Many answers to questions we have received over the years have been listed here. Please read through the FAQ to see if we can help you. If you do not see what you require we suggest contacting us at info@accesscentre.org. We are here to listen and will either provide the help you need or get you in touch with the right people in our community that can help.

How do we book an appointment?

Please call us during business hours at 250-493-6822. If you are in downtown Penticton between 1 and 4 Monday, Tuesday or  Thursday, and 1-3pm on Wednesday you may also drop-in to our office at 304 Martin Street. We are on the second floor in office #209

I need help with my landlord

We can set you up with a meeting with our Law Advocate. Please call our office for an appointment or come in during Law advocate drop in hours, Mondays between 1-4pm.

I can’t work. Can you help me fill out my disability forms?

Yes, we can help with both Federal and Provincial Disability Applications. Please come into our office during drop in hours or call ahead and make an appointment with our Disability Advocate.

I want to volunteer

Great! Please contact our office during office hours or email us at info@accesscentre.com

I have nowhere to go. Can you help me find housing?

We can refer you to housing services such as a homeless Outreach worker, Compass house men’s shelter, or BC Housing. We can also help you to fill out a housing application.

Do you have a lawyer? What is a law advocate?

No we don’t have a lawyer, we have a Law Advocate who can help by providing legal information and support. We can help with Dispute Resolution Hearings, Government Appeals, Human Rights Complaints, tenant/landlord issues and other issues.

We can also link you to Legal Aid and contact Pro Bono Lawyers.

Can you help me with court forms?

Sometimes. We suggest that you come by during the Legal Advocates drop in hours (Monday 1-4pm) or call to book an appointment.

What is the first step in applying for PWD?

The first step in applying for a PWD (persons with disability) is to register with the Ministry of Social Development and Poverty Reduction – and this process must be done online. The Access Centre has staff and volunteers, and a computer you can use, to assist you if you are having difficulty with this form. Drop by our office Mon,Tues,Thurs 1-4pm or Wed 1-3pm.

What is involved in applying for a PWD?

The whole process of applying for a PWD application can take a month or two depending, in part,  on how long it takes to complete. It is a long form and can be confusing. We are here to help. Please call us to make an appt with the Disability Advocate to get you going on this. We help you fill out Section 1 and 3, then we can mail it to your Dr to fill out Section 2, and then it comes back to us where we make sure everything is complete and ready to go, we make a copy for your records, and then we can get it in the mail for you.

My PWD has been denied. Now what?

We encourage you to bring it in immediately to The Access Centre so that the Legal Advocate can determine if it is worth asking for a Request for Reconsideration. There are about 20 business days (once you get the form), to challenge the decision.

I have a family or criminal law question. Can you help?

We can provide procedural information and Resources to individuals who are dealing with a family or criminal law question/dispute/matter/issue. Please call our office to book an appointment with the Law Advocate.

I have been denied income assistance.

Our Legal Advocate can assist you if you have a question regarding your income assistance or disability benefit. He can also assist you with your appeal when you have been denied a service and/or benefit by the Ministry.

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Helping those in need

If you know someone who is in need of assistance and struggling with an issue that affects their quality of life and those they love, please call us. We can help people overcome their barriers through advocacy, referrals and outreach. We are here to help. 250-493-6822 or info@accesscentre.org

If you are feeling overwhelmed or struggling with basic needs in your life we can help you find a solution.

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